The Carer Connection

The Our Lady of Consolation (OLOC) Carer Connection Service aims to support Carers by providing an opportunity for Carers to meet and interact with other people in the same role as themselves in a friendly and supportive environment.

It's an opportunity for Carers to build lasting friendships, learn new skills, share information and knowledge with each other, and have some fun.

Supportive Get Togethers

The Rooty Hill venue, located on the grounds of Our Lady of Consolation, offers group leisure and lifestyle activities as well as wellness discussions. Occasionally outings, day trips and luncheons are planned for carers.

Information

Carers will have access to health and wellbeing information as well as a newsletter which contains articles about health, planned outings and support group meetings, as well as some light hearted trivia and seasonal recipes.

Home Visits

Some carers prefer to stay at home and have a visit from the co-ordinator, giving them the opportunity to talk to someone not emotionally involved with the role, yet has an understanding of your situation.

Phone Support

The telephone is a handy tool for staying in touch and is especially helpful for those times when you need someone to talk to about your situation, or for carers who feel socially isolated.

Want to Get Connected?

If you’d like to find out more information and be a part of the Carer Connection Program, please contact the program coordinator on:

Ph: (02) 9832 5417
Fax: (02) 9832 4067

Our Commitment to You

We want to ensure that you are more than satisfied with the service you receive, and that it will help and support you to continue your role as a carer. However, if for some reason this is not the case then we would encourage you to contact us immediately on (02) 9832 4599 and your concerns will be dealt with promptly and professionally.

Whilst OLOC would prefer to have the opportunity to resolve all complaints directly in the first instance, If the resolution is not to your satisfaction or you prefer to use the external complaints procedure for CCSP services, which allows you to have an independent review, we will assist you to do so. Please refer to the Concerns, Complaints and Suggestions section for further information.

The appropriate external agency for complaints about Community Care Supports Program (CCSP) services provided to clients under 65 years old (or under 50 years of age for Aboriginal or Torres Strait island people) is the NSW Ombudsman. Contact details are as follows:

NSW Ombudsman’s Office
Level 24 580 George Street
Sydney NSW 2001
Telephone: (02) 9286 1000 or
Toll-free (outside Sydney metropolitan area) 1800 451 524
Website: www.ombo.nsw.gov.au
Email: nswombo@ombo.nsw.gov.au