Home Care Consumer Update

Information for Consumers and Representatives

28 March 2024

Please be advised that the Aged Care Quality and Safety Commission will soon be conducting a Quality Audit of our Home Care Services.

Quality Audits usually happen at least once every 3 or 4 years.

You are receiving this notification as the Home Care service you receive from OLOC is included in this Audit.

Assessors will be conducting an on-site visit in our Rooty Hill offices on 30 April to 2 May 2024, and we understand that some telephone interviews with consumers will happen before the on-site visit.

Further information about the Quality Audit is available from the following link, which includes a letter from the Commission, and information about how the Commission protects your privacy.

If you have any questions about the Audit, or wish to request a meeting with an Assessor in person or by telephone when they visit, please feel free to contact your Service Coordinator, or I can be contacted as below.

Kind regards,

Peter Squire
Administration & Compliance Manager
(02) 9832-5406