Residential Care

Dear resident or relative,

More visitors allowed and use of common areas now allowed

As you know, visitors no longer have to wear a mask when they are inside our facilities. Some more good news is that there is now no limit on the number of people who can visit a resident in any one day. Recently the limit had been five visitors per day.

To allow for social distancing, there can only be two visitors in a resident’s room at the same time, but larger groups of visitors are now free to use our common areas as long as they are not in a dining room. Again, for social distancing, we just ask that you ensure that you are the only family group in that particular common room. It goes without saying that you are also free to use our gardens as long as that is feasible for the resident. Covid protocols need to stay in place for the time being, so all visitors still need to sign in and be screened, including temperature and health status checks and all visitors still need to wash their hands. And visits can happen between 9.00am and 5.30pm.

Some more information about the roll out of Covid Vaccines

The first Covid vaccination of residents in aged care commenced this week. The Commonwealth Department of Health seems to be managing this on a suburb by suburb, week by week basis and as soon as we know when it is happening in Rooty Hill we will contact you.

Seeking Consent

To receive the vaccine each resident will need to sign a consent form that confirms that they want to be vaccinated. Of course if a resident is not able to make an informed choice then their primary contact person will need to sign the consent form on their behalf.

Facility managers have started to distribute consent forms this week and to contact families where that is appropriate. Please remember that the vaccination process is voluntary and if a resident or family representative has any concerns they should discuss those concerns with their general practitioner before making a decision.

Once again I am including a link to the latest information provided by the Commonwealth Department of Health.

There are two key documents on the webpage:

    1. COVID-19 vaccination – Information for residents in residential aged facilities and their families, representatives and carers
    2. COVID-19 vaccination – Frequently Asked Questions for the COVID-19 vaccines in residential aged care


There is also some specific information about the Pfizer vaccine, also known as Comirnaty, below this letter. Hard copies of this information has been provided to residents last week so that they have some time to consider the information.

If you have any questions about this letter you can raise them with your facility manager, with Peter Squire on 9832 5406 or with Jenny Fahy on 9832 5418.




Barry Wiggins
Chief Executive Officer
23 February 2021


Visitor Policy

On the basis of revised advice from NSW Health, residents can now receive visitors on the following basis:

The following people are excluded:

People who are not excluded under item 1 above can visit on the following basis:

  • Having their temperature and health status checked.
  • There is no restriction on the total number of visitors a resident can have each day. 
  • No more than 2 visitors inside a resident’s room at one time.
  • Where social distancing is not possible, visits may be outside or in an unoccupied communal space nominated by staff. 
  • Children can visit, but they must be under adult supervision at all times during the visit.
  • Visiting hours are between 9.00am and 5.30pm.
  • Social distancing needs to be maintained when you visit.

You will be asked to register using a simple QR code.  In case of an outbreak we have been told to have quick electronic access to who has been in any facility and QR codes are the simplest option. If you don’t have a smart phone, you can use our devices to log in.

Ongoing Review: OLOC will continue to closely monitor and update this policy as updated advice becomes available.

This policy was updated Tuesday 23rd February 2021