Home Care

Monday 31st August 2020

Dear Client or Family Representative

Update on the need for staff to wear masks 

On the morning of Saturday 29 August 2020, OLOC was notified by NSW Health Department that any staff who reside in a metropolitan local health district, including Western Sydney, Nepean, Blue Mountains and Central Coast, must wear a mask while providing services.  As all our staff reside in those one or other of those health districts, we immediately moved to implement the use of masks in our home based care services.

We understand this advice from NSW Health will be reviewed after two weeks.

 The need for ongoing vigilance

Our screening protocols will continue to apply when our staff arrive at a client’s house:

  • They will ask the client and/or the family representative whether the client has any cold or flu-like symptoms, however mild.
  • If our staff become aware of a client having symptoms, that client will be asked to remain in their home, isolate from other people, and arrangements will be made for COVID testing.
  • Staff will also ask you if anyone in your household or anyone who has recently visited you is waiting for results of a COVID test or has been asked to have a test.

Our primary concern is making sure everyone is safe, so we appreciate your ongoing cooperation and support.  If you or anyone in your household has been to the any of the current hotspots at the nominated times of concern, then you need to notify us before our staff arrive at your home.  The list of hotspots is regularly updated and can be accessed by clicking on this link below:


If you have any questions about anything in this letter please contact your Coordinator or Assistant Coordinator on their usual contact numbers.

‘Yours sincerely,





Peter Squire
Quality and Performance Manager